Available to people over 16 years old.

For your own safety, we recommend wearing a helmet.
It is mandatory to make every effort to wear a helmet when riding a specified small motorized bicycle.

No driver’s license required (16 years or older)
In addition to registering identity verification documents and facial photos, users are required to pass a traffic rules test and agree to the terms of use.

Driving precautions
Please respect traffic manners and rules. This vehicle is prohibited from driving on sidewalks.

All you need is your smartphone and you can ride right away!

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There are areas where you are prohibited from driving even within areas where you can drive.
Please use the bicycle safely in accordance with the rules stipulated by the Road Traffic Act (specified small motorized bicycles).

Check traffic rules

Please watch for safe driving.

*Available only on smartphones.
Please turn on location information on your smartphone and browser.

In order to use HAPPY Board safely, the following actions are prohibited.

・Walking on the sidewalk

  • Driving the wrong way on the road
    ・Running in parks and private land
    ・Driving with one hand (including driving while looking at a smartphone and driving with an umbrella)
    ・Driving with two people (driving with a child on your back is also prohibited)
    ・Dangerous driving such as speeding down a slope or sudden handling
    ·Drunk driving
    ・Rental
    ・Driving while listening to music, etc.
    ・Parking on roads where parking is prohibited (subject to fines for parking violations)
    ・Driving with the license plate hidden
    ・Bringing onto public transportation
    ・Other dangerous driving/prohibited acts that do not apply to the above
    ・When driving, please wear clothes that are easy to move in. Please be careful when driving in long clothing such as long skirts, or shoes that expose your skin such as high heels or sandals. Please refrain from riding in especially long clothing that touches the ground.
What is HAPPY Board?

Use the dedicated app to unlock, run, pause, and lock the scooter. Charges are based on usage time. The aircraft is equipped with an IoT system, and it is a sharing service that can be easily operated and used with a dedicated smartphone app.

Do I need a driver’s license?

After the revised Road Traffic Act goes into effect from July 1, 2023, HAPPY Board’s electric scooters in all areas will be treated as specified small motorized bicycles, and those over the age of 16 will no longer need a license.

Do you wear a helmet?

After the revised Road Traffic Act goes into effect on July 1, 2023, HAPPY Board’s electric kickboards in the Shiga Prefecture area will be treated as specified small motorized bicycles, and you will be required to make every effort to wear a helmet.
*For your safety, we recommend wearing a helmet. If you would like to wear a helmet, please feel free to ask if there is a manned facility near the port.

Please tell me about your insurance.

It comes with unlimited compensation for both personal, property, and passengers. In the unlikely event of an accident or trouble, we will respond 24 hours a day. *Insurance company: Mitsui Sumitomo Insurance Co., Ltd.

Can I make a reservation?

Reservations can be made 20 minutes in advance. From the start of business, it will be available on a first-come, first-served basis. You can also check whether there is an aircraft in the port from the app. The average usage time for customers is about 1 to 2 hours.

Is it possible to drop off the car?

You can drop off your vehicle at any HAPPY Board port within the area. There is no drop-off fee.

About HAPPY Board usage fees

◇150 minute unit 330 yen (tax included) 60 minute plan: 1,000 yen 120 minute plan: 1,500 yen

About HAPPY Board payment methods

Payment is by credit card and Paypay.
*Credit card brands that can be registered are VISA, MasterCard, AMERICAN EXPRESS, JCB, and Diner Club.

What should I do if I get into an accident or cause an accident?

Please take action to put human life first. Then, please call the three phone numbers posted on the HAPPY Board.
①Police TEL:110
②HAPPY Board Inquiry Desk TEL:050-5534-1417
③“Mitsui Sumitomo Insurance” TEL:0120-258-365

How to turn on iPhone location information

[Settings] → [Privacy and Security] → [Location Services] → Turn on.

How to allow Safari location information

[Settings] → [Safari] → [Location information] → Allow.

How to turn on location on Android

[Settings] → [Lock screen and security] → [Location information] → [Use location information] Turn on. Next, select [App-level permissions] at the bottom of the screen → [Chrome] → [Location information permissions] → Allow.

How to enable location information in Chrome

Tap the menu at the top right of the screen → [Settings] → [Site settings] → [Location information] → Allow.

iPhone camera won’t start up

[Settings] → [safar] → [Camera] → Allow.

Android camera won’t start up

Open the Chrome app and turn on the other icon on the right of the address bar [Settings] → [Site Settings] → [Camera].

I want to know about insurance

In addition to compulsory automobile liability insurance, Mitsui Sumitomo Insurance is the underwriter for unlimited personal and property insurance of 10 million yen. If the service is covered by insurance due to an accident, the user will be responsible for the various arrangement costs calculated from the insurance premiums.

Can I pay the usage fee in cash?

you can’t. Please pay the usage fee using PayPay or various credit cards.

What should I do if I have an accident?

Please prioritize human life and contact the fire department or police immediately. After that, call the accident emergency number posted on the vehicle. An operator will assist you.

Can I temporarily park my car while shopping or eating?

can.
Tap Temporary Parking from the app screen to lock your vehicle. Tap Resume to unlock.

Even after restarting the trip from temporary parking, the accelerator does not work

If you temporarily park in a no-driving area, you will not be able to operate the accelerator if you move to the road (driving area) and restart your trip. Return to the place where you temporarily parked your car, park it temporarily, and resume your trip on the spot.

Can I park anywhere?

This vehicle is subject to a parking violation. Penalties will be imposed in case of violation. Please park in an appropriate location at the motorcycle parking lot or facility you are visiting.

Can I pay with another person’s credit card?

Payment can be made if the credit card holder, such as a family member or companion, agrees to the payment.